Severity is a measurement of impact. Priority, on the other hand, is a measurement of urgency. Severity levels are useful for understanding the impact and setting priorities for the development team.
Based on the assessed severity of the issue and your organization’s purchased support program, we aim to achieve the following service-level objectives for our responses.
Time mentioned below are business hours (EST 8:00am – 5:00pm Monday – Friday)
Our expert support team is here to help you 100%. Depending on the need of an organization, we various support programs to match your need. Additionally, organizations can also opt for support to complex instances and large user bases who are concerned about scale and efficiency across their organization.